Tag Archives: how to improve customer service

Chat to Customers – You Might Be Surprised At What You Hear

We all like to think that if we provide good customer service will lead to consumer loyalty.  Reading a recent article in the Sunday Business Post by Leanne Papaioannou presented some interesting ideas. We had been toying with the idea … Continue reading

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What Makes Good Customer Service? Ten Tips

Matthew and I are firm believers in the power of customer service so you can imagine our consternation when we received not one, not two but three complaints last week!  Two of the complainants were very nice and appreciated that … Continue reading

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