Tag Archives: customer service

Chat to Customers – You Might Be Surprised At What You Hear

We all like to think that if we provide good customer service will lead to consumer loyalty.  Reading a recent article in the Sunday Business Post by Leanne Papaioannou presented some interesting ideas. We had been toying with the idea … Continue reading

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Is Customer King?

As always when assessing our own business, we tend to read the papers, particularly the business pages, and see how other businesses are doing. One famous store that has been in the papers quite a bit over the last weeks … Continue reading

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How Important Is Your Marketing Mix To Your Business?

Hello, it is Matthew here today for a change and while Millie is going to be working on our social media strategy and will be back soon to tell you all about it, I’m going to concentrate on our Cheese … Continue reading

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The Value of a Business Mentor

Are you in business for more than six months? Are you planning to start a business in the near future? Do you have a mentor? Do you really understand how best to create a social media strategy, to write a … Continue reading

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The Importance of Customer Service Excellence

When we were doing our business plan, Matthew asked me which was the most important element of the Marketing Mix for The Cheese Mall and after I thought about it for some time, I decided that the ‘People’ is perhaps … Continue reading

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How Social Media helps businesses to help themselves

We cannot believe how effective Twitter is as part of our Internet Marketing Strategy.  We have over 250 followers and there is a real community feel to Twitter, even more so than on Facebook.  Everybody is passing on very useful … Continue reading

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