Category Archives: Customer Service

The Value of Value Added Benefits

If you are selling something – be it a product or a service – and that will include absolutely everyone in business, what is your value-added? What do you add to your product or your service that adds value, that … Continue reading

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Chat to Customers – You Might Be Surprised At What You Hear

We all like to think that if we provide good customer service will lead to consumer loyalty.  Reading a recent article in the Sunday Business Post by Leanne Papaioannou presented some interesting ideas. We had been toying with the idea … Continue reading

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Mind Your Own Business – but with a smile!!

Did you see Feargal Quinn on the Saturday Night Show the week before last? He was promoting his new book ‘Mind Your Own Business‘. As you probably know, Senator Quinn is one of our heroes, we so agree with his … Continue reading

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What Makes Good Customer Service? Ten Tips

Matthew and I are firm believers in the power of customer service so you can imagine our consternation when we received not one, not two but three complaints last week!  Two of the complainants were very nice and appreciated that … Continue reading

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How Comprehensive is your Business Planning?

Does your business plan include planning for long term staff sick leave or even short term staff sick leave?  Ours didn’t – it now will have that included!  It has been such a fortnight! I was away from work for … Continue reading

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Time Management & Staffing Issues in Business

I’m sitting at home feeling a bit poorly as I’m typing this, all nice and cosy in bed with a hot water bottle. I’m feeling guilty that I’m not working so blogging is the next best thing! As I mentioned … Continue reading

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Student Enterprise Awards & Business Planning

I really enjoyed my visit to my old school to present to the students doing the Student  Enterprise Awards scheme. I was terribly nervous, not just because I’d be meeting my old principal and presenting in front of some teachers … Continue reading

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